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24 June 2008 @ 12:32 pm
Lockup in Apple?  
Hi, hope someone can offer some insight here.

I use OOo 2.4.1 under Ubuntu 8.04 (Hardy Heron), regularly updated. Ubuntu updates native applications through its updater, so they are current for OOo, but also for Ubuntu. Which means that they sometimes leapfrog: Ubuntu will generally not supply application updates -- e.g., for Firefox or OpenOffice -- if that change also needs to be vetted in concert with a not-yet-vetted Ubuntu update. Even so, OOo updated through Ubuntu is usually more up-to-date than what most people will have on their systems if they're not using regular updates, and I think that may be the problem here. (I'm running this on a new Toshiba Satellite, for whatever it's worth.)

My boss uses OOo under Mac, and I'm sorry I don't know what model or OS, though I assume it's fairly recent, and latest MacOS (X11?). But I'm also pretty sure that Mac is usually last in line for OOo updates -- which again, may be the issue here. Other than that, we're sharing the same ODT files in the same native application.

I've been sending him periodic redrafts of an evolving document, and there have been no problems until yesterday. As I believe I understand it, he was working with the draft I'd just sent him, and then found that he was unable to save his changes. Worse, OOo locked up and is no longer working, though it apparently shakes itself loose for brief periods once in awhile, though still won't save changes. He seems to have some reason to believe that it may have something to do with fonts, though I can't imagine how that would lock an application. At one point, he converted the ODT to WinWord DOC format, to see if he could work with it under that application -- and he says Word is now locked also, and not working at all. He lost all his changes, and is unable to use either WP app now.

I've never heard of anything like this before. It's obviously very damaging to our shared work. (I had to recreate the entire document in raw text, including hand-pasted inline citations in place of original formatted footnotes, and port out all graphical elements as images to be manually inserted later.)

The only thing I can think of us that my Ubuntu-updated OOo version has incorporated changes not supported under his (presumably not-as-current) OOo Mac version. Because as near as I can tell, that's the only difference between earlier drafts I sent him, and the latest one. I don't know what these changes might be; I let Ubuntu updater do its thing, and don't pay attention to individual package updates, which are nearly daily. I could probably find out, but I don't think I'd make much sense of it even if I could see them.

Anyone have any thoughts at all about this? Very much appreciated, thanks!!